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Make a complaint

How to submit feedback, suggestions or complaints about LloydsDirect.

Updated over a week ago

At LloydsDirect, we aim to provide you with the highest possible standard of service. To help us do this, we’d like you to tell us what you think about the service we provide.

As part of the Clinical Governance Framework, we’re required to have proper arrangements in place for handling and dealing with complaints. These arrangements comply with the Local Authority Social Services and NHS Complaints Regulations 2009, which means we make sure that:

  • complaints are dealt with efficiently

  • complaints are properly investigated

  • anyone who makes a complaint is treated with respect and courtesy

  • complaints receive a timely and appropriate response

  • you receive assistance to understand the complaints procedure or advice on where to get this assistance

  • everyone who makes a complaint is told the outcome of the investigation

  • if necessary, action is taken in the light of the outcome of a complaint

If you have comments, suggestions or complaints, or would like to know more about the services we offer, email us at

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