At LloydsDirect, we aim to provide you with the highest possible standard of service. To help us do this, we’d like you to tell us what you think about the service we provide.
As part of the Clinical Governance Framework, we’re required to have proper arrangements in place for handling and dealing with complaints. These arrangements comply with the Local Authority Social Services and NHS Complaints Regulations 2009, which means we make sure that:
complaints are dealt with efficiently
complaints are properly investigated
anyone who makes a complaint is treated with respect and courtesy
complaints receive a timely and appropriate response
you receive assistance to understand the complaints procedure or advice on where to get this assistance
everyone who makes a complaint is told the outcome of the investigation
if necessary, action is taken in the light of the outcome of a complaint
If you have comments, suggestions or complaints, or would like to know more about the services we offer, email us at feedback@lloydsdirect.co.uk.