How can we help?
Getting started
Sign up, add or remove medicines, and place orders for yourself or your loved ones.
7 articles
Managing your order
Track, change or cancel an order. Plus get help with collection, delivery and delayed orders.
9 articles
Payment and exemptions
Add NHS exemptions and prepayment certificates, pay for prescriptions, and manage payment methods.
7 articles
Medicines and prescriptions
Manage the medicines on your account, and learn how we handle different types of prescriptions.
6 articles
Account and reminders
Change your personal details, plus get help with reminders and other notifications.
11 articles
Contact and further help
How to speak to a human, make a complaint or get help in an emergency.
3 articles
Information for healthcare professionals
Information about our service, aimed at GPs and healthcare professionals.
1 article