Get help in an emergency

Find out what to do in an emergency and see a list of helpful services.

Updated over a week ago

Need your medicine urgently?

If your prescription has been sent to LloydsDirect but you need it urgently, you can request a prescription barcode.

You’ll receive an email with the prescription barcode and serial number, which any local pharmacy should be able to use to download your prescription and dispense your medicine.

To get your prescription barcode:

  1. Go to Help.

  2. Select I need my medicine sooner.

Get an emergency prescription

There are also local services that can provide an emergency prescription, if you can’t wait to get one from your GP. You can search for these services on the NHS website.

Get an emergency supply of medicine

In some cases, you can get an emergency supply of medicine from a local pharmacy without a prescription. Local pharmacies can only dispense emergency medicine if you meet these conditions:

  • you’ve been prescribed the medicine before

  • you need the medicine immediately

  • it’s not practical to get a prescription first

Urgent medical advice or attention

If you need medical attention, but can’t visit your GP and it's not a life-threatening situation, you can go to an NHS walk-in centre.

If you’re in immediate danger, dial 999 and ask for the emergency services. Or if you need urgent medical attention but can travel safely, go to your nearest accident and emergency services (A&E).

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