Add medicine using the search function

Add medicine using the barcode scanner

Can’t see the option to add medicine?

Before ordering a medicine with LloydsDirect, you’ll need to add it to your account. You only need to add each medicine the first time you order it – after that, it will stay on your account unless you remove it.

You can add medicine in 2 ways:

Every time you order a medicine, your GP will check the name and dosage before sending us an electronic prescription for what you need.

To keep you safe, we only ever dispense what's on your prescription from your GP – even if you order something different by mistake.


Add medicine using the search function

Available on: web browser, iOS app, Android app

  1. Log in to your LloydsDirect account.

  2. On the Medicine screen:

    • if you have not added any medicine yet, select the button that says Add medicine

    • if you've already added some medicine, go to the bottom of your medicine list and select the button that says Add medicine.

  3. Type the name of the medicine into the search bar.

  4. From the list that appears, choose your medicine. Make sure you check the dosage if there’s more than one option. Then select Continue.

    Note: When you order each medicine, your GP will check you’ve added it correctly.

  5. Enter the date that you’ll run out of this medicine. We’ll use this to send you an order reminder 10 days before, so you should always have enough.

  6. Select Add this medicine.

  7. You’re all set. Your new medicine should now appear in your medicine list, and we’ll give you a heads up when it’s time to order more.

    Ready to go? To get started, log in to your account.


Add medicine using the barcode scanner

Available on: iOS app, Android app

  1. Find a packet of the medicine you want to add.

  2. Open your LloydsDirect app.

  3. On the Medicine screen:

    • if you've not added any medicine yet, tap the button that says Add medicine.

    • if you've already added some medicine, scroll to the bottom of your medicine list and tap the button that says Add medicine.

  4. Tap the button that says Scan medicine barcode.
    Note: Because this feature uses your device camera, you'll need to allow LloydsDirect to take pictures and record video.

  5. Point your device camera at the barcode on the medicine packet. Make sure the barcode appears inside the rectangle on your screen.

  6. Once the barcode scans, enter the date that you’ll run out of it. We’ll use this to send you an order reminder 10 days before, so you should always have enough.

  7. Tap Add medicine.

  8. You’re all set. Your new medicine should now appear in your medicine list, and we’ll give you a heads up when it’s time to order more.


Can’t see the option to add medicine?

If you log in to LloydsDirect with your NHS login, or if you connected your account with your GP surgery's online services using linkage keys, you will not be able to add or remove medicines yourself.

Instead, your LloydsDirect account will be connected directly to the NHS system. This means it will always reflect the medicines your GP has on file for you, and only your GP can add or remove medicines.

If something doesn't seem right about your medicine list, log in and send us a message via the Help section.

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