Some medication needs to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication in with tracked Royal Mail 24.
For any medicines that need to be kept cold, we use special cold chain technology to ensure that your medicines are kept at the right temperature all the way to your home.
You can also provide us with an alternative delivery address if this is more appropriate. We also have over 10,000 Royal Mail collection points where you can collect your parcels if this is more convenient.
You can read more about the cold chain packaging we use here