Getting your medicine to you quickly is our priority. But sometimes there are delays beyond our control, such as stock issues, or if your GP takes longer than usual to send us your prescription.

When this happens, we’ll let you know as soon as possible. And if you can’t wait for your medicine, you have a few options for getting your medicine sooner.

We always give you options to get your medicine sooner, but the options you have depend on the status of your order.

To check your order’s status:

This means we’re waiting on stock for one or more of the medicines in your order. If you want us to split up your order so we send you the in stock medicine sooner, you can do this in your account.

Select I need it sooner, then choose either to get any available medicine sent now, or collect all the medicine from a local pharmacy.

Note: All medicine on a prescription must be distributed from the same pharmacy. This means if we send your available medicine now, you cannot collect the rest from a local pharmacy.

We’re waiting for your GP to issue a prescription before we can send your medicine.

This usually takes 1 to 2 working days, but if it takes longer you can contact your GP and ask them to send the prescription to us.

Your medicine has already been dispatched and is being sent to you via Royal mail.

You can Track via Royal Mail and contact them if you have any questions.

If you see a different status from the ones listed above or need any other help getting your medicine, contact us.