How order reminders work

Change when you receive order reminders

Why you might not receive order reminders

One of the ways LloydsDirect helps you manage your medicine is by sending you a reminder when it’s time to order more. These reminders should prompt you to order in plenty of time, to stop you from running out of medicine.

Order reminders arrive by email, and you should get them 10 days before your medicine is due to run out. This should allow enough time for your GP to send us a prescription, and for us to either deliver your medicine or for your chosen LloydsPharmacy store to prepare it for collection.

You’ll also receive order reminders by push notification, if you’re using our mobile app and have notifications turned on.


How order reminders work

Order reminders are sent based on how much medicine we think you have left. When we receive a prescription from your GP, we use the quantity and the dose instructions to calculate when you should next run out. We then send you an order reminder 10 days before this date.

Similarly, when you add a new medicine, we ask you when it runs out – then send you an order reminder 10 days beforehand.

Order reminders sometimes get out of sync

Over time, this information can get out of sync with how much medicine you actually have left – especially if you don't always take it as prescribed. This can mean your order reminders arrive too early or too late.

If this is happening for you, you can change the timing of your order reminders.


Change when you receive order reminders

Available on: web browser, iOS app, Android app

  1. Log in to your LloydsDirect account, or open the app.

  2. On the Medicine screen, select the medicine you want to change the order reminder for.

  3. Select Update supply details.

  4. Select either I’ve run out! or I still have some left, depending on your situation.

  5. If you still have some left, enter how many days your current supply will last.

  6. Select Save, and you’re all set. Your next order reminder will be sent based on this updated information.

  7. Repeat this process for any other order reminders you want to change.

Ready to update your order reminders? Log in to get started.


Why you might not receive an order reminder

In some cases, you won't receive order reminders for a medicine. There are a couple of reasons why this might happen.

Your medicine doesn't have a set dose schedule

You won't receive order reminders for medicines that are prescribed to be used as and when you need them, or 'taken as needed'. Because these medicines don't have a set dose schedule, we can't estimate when they run out.

However, you can order these medicines whenever you find you're running low.

You returned your last prescription

When you return a prescription to the NHS system to collect locally, we don't receive the quantity and dose instructions that we use to set order reminders.

This means you won't receive an order reminder when those medicines next run low, unless you set the order reminder yourself.

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