LloydsDirect

Change your personal details, plus get help with reminders and other notifications.

Account and reminders

How to update the legal name or gender on your account.

How to update your preferred name, and why we’ll still sometimes need to use your legal name.

How to update the email address on your account.

How to update the phone number on your account.

How to change your GP surgery, or update it for someone else you manage medicine for.

Learn how to reset the password for your LloydsDirect account.

How order reminders work, how to change when you receive them, and why you might not be receiving them.

Change when you receive reminders to take medicine, or turn them off for individual medicines.

Change which emails, text messages and app notifications you receive from us.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company

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