LloydsDirect

Change your personal details, plus get help with reminders and other notifications.

Account and reminders

How to update the legal name or gender on your account.

Updating legal name or gender

How to update your preferred name, and why we’ll still sometimes need to use your legal name.

Changing your preferred name

How to update the email address on your account.

Changing email address

How to update the phone number on your account.

Changing phone number

How to change your GP surgery, or update it for someone else you manage medicine for.

Updating GP surgery

Learn how to reset the password for your LloydsDirect account.

Resetting your password

How to delete your LloydsDirect account and data.

Deleting your account

Updating your account

How order reminders work, how to change when you receive them, and why you might not be receiving them.

Order reminders

Change when you receive reminders to take medicine, or turn them off for individual medicines.

Dose reminders

Change which emails, text messages and app notifications you receive from us.

Notification settings

Not getting emails from LloydsDirect?

Reminders and communication

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.