LloydsDirect

How to add NHS exemptions and prepayment certificates to your account.

NHS exemptions and prepayment certificates

What the HRT prepayment certificate covers, and why you might still need to pay.

Hormone replacement therapy (HRT) prepayment certificates

Paying for your order

Add or remove payment methods

Default payment methods

The receipts that we provide, and what you can use instead of an itemised receipt.

Viewing your receipts

How we refund cancelled orders, and how long it takes to appear on your bank statement.

Refunds

Add NHS exemptions and prepayment certificates, pay for prescriptions, and manage payment methods.

Payment and exemptions

Find answers and get help from Intercom Support and Community Experts

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