LloydsDirect

How we handle acute prescriptions and urgent medicine.

Urgent and acute prescriptions

How we handle controlled medicine and medicine that requires safe custody.

Controlled medicine and safe custody

How we handle medicine that needs to be kept chilled.

Refrigerated medicine

How to change the dosage, quantity or brand of the medicine you order.

Changing medicine dosage, quantity or brand

How to remove medicine from your account, plus why you might not see the option to add or remove medicine.

Removing medicine from your account

What to do if your GP only uses paper prescriptions.

Paper prescriptions

Manage the medicines on your account, and learn how we handle different types of prescriptions.

Medicines and prescriptions

Find answers and get help from Intercom Support and Community Experts

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