About LloydsDirect

How LloydsDirect works, electronic prescription service info, etc.

19 articles in this collection
Written by LloydsDirect Help and Kai Pang

Private Prescriptions

Written by Kai Pang
Updated over a week ago

LloydsDirect Name change

Changing our name from Echo to LloydsDirect

Written by Kai Pang
Updated over a week ago

Contacting us

Our email and phone number

Written by LloydsDirect Help
Updated over a week ago

Add medicine to your account

Learn how to add medicine with the search function or barcode scanner. Plus, why you might not see the option to add or remove medicine.

Written by LloydsDirect Help
Updated over a week ago

Updating your patient details

Changing personal details

Written by LloydsDirect Help
Updated over a week ago

Do I have to pay for this service?

Written by LloydsDirect Help
Updated over a week ago

Can I use LloydsDirect if I am based in Scotland, Northern Ireland or Wales?

Written by LloydsDirect Help
Updated over a week ago

Understanding electronic prescriptions

Written by LloydsDirect Help
Updated over a week ago

Using LloydsDirect

Deleting your account

How to delete your LloydsDirect account

Written by Kai Pang
Updated over a week ago

Change when you receive order reminders

Find out how order reminders work and how to change when you receive them. Plus learn why you might not be receiving them.

Written by LloydsDirect Help
Updated over a week ago

Password Resets

Written by LloydsDirect Help
Updated over a week ago

Should I let my GP know that I’m using Lloyds Pharmacy?

Written by LloydsDirect Help
Updated over a week ago

Why is my order stuck in 'awaiting GP approval'?

- pending orders - setting expectations of when the prescription will arrive

Written by LloydsDirect Help
Updated over a week ago

How does LloydsDirect handle paper prescriptions?

Paper Prescriptions

Written by LloydsDirect Help
Updated over a week ago

Can I request medication on behalf of my child or family member?

Requesting on behalf of family member Adding a family member

Written by LloydsDirect Help
Updated over a week ago

How do I return unwanted medications?

Written by LloydsDirect Help
Updated over a week ago

What controlled medication can Lloyds Direct process?

Controlled medication

Written by LloydsDirect Help
Updated over a week ago

Contact us

Can I make personalised prescription requests to my GP?

Requesting for a specific brand, quantity or dose/dosage

Written by LloydsDirect Help
Updated over a week ago

How do I make a complaint?

Written by LloydsDirect Help
Updated over a week ago